Perry Goldschein - Sustainability Strategy, Communications & Marketing

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News and analysis on sustainability, corporate social responsibility, stakeholder engagement, and Internet and other digital marketing and communications. You'll even get some very practical tips on these topics that you can put to immediate use!

May 27th, 2009

Will We See a Federal Eco-Label Program Soon?

As green marketing has proliferated the last few years, so has the number of “eco-labels” competing to be the environmental or socially-responsible equivalent of a Good Housekeeping seal of approval. There are literally hundreds of labels with only a handful known by more than tiny percentage of consumers. And more are coming all the time.

This proliferation has lead to significant amounts of confusion, not only by consumers, but even those in the industries being certified.

We found one humorous example of this confusion. A label calling themselves “Tested Green Certification” states that they are, “endorsed by the National Green Business Association and the National Association of Government Contractors to provide green certification to federal and state contractors as well as other green small businesses.” This claim was then apparently taken out of context and was reclaimed by a supply chain services company who is one of their clients. On its website, the client asserted that it “has been certified by the TESTED GREEN Federal Government certification program” [italics added for emphasis].

While the federal government has organic standards, it has no others related to environmental claims of products or services. There isn’t even any specific regulation on green product claims generally, let alone eco labels other than “organic.”

Instead, there are just unenforceable Federal Trade Commission guidelines (more than 10 years old and in the process of being updated) and false advertising laws that cover broad areas and often put the burden on those they’re meant to protect to prove claims are misleading.

The confusion the numerous eco-labels bring makes it difficult for consumers to intelligently compare the differences in businesses’ numerous environmental or social claims. As a result there is some skepticism and distrust of such green claims and eco-labels.

Green businesses and their marketers, now realizing the problems of greenwashing, are looking for the most credible eco-labels. As Kevin Owsley, owner of Cleanpro USA LLC, of Scottsdale, Ariz., joked with the Wall Street Journal, “If you want green certification bad enough, you can get it… I could buy some of these companies a case of beer, and they’d give us a certification.”

In response to the confusion and misleading claims, Diane Feinstein, chairwoman of the Senate Rules and Administration Committee, had circulated late last year a draft bill that could eventually become a de facto federal mandate for eco-labeling. While she has distributed draft language to other Senate offices, only a leaked copy has provided any clues to the details. They include:

  • An Environmental Protection Agency (EPA) voluntary program to award environmental impact approvals to consumer products.
  • Accurate, science-based criteria for green labels.
  • A 13-member decision-making board, chaired by an EPA official and with members from manufacturing, environmental, consumer, scientific and labor groups.
  • “Product certification centers” that would establish eco-label criteria for specific product categories and award green label status to products on the basis of their “potential to reduce negative environmental impacts.
  • Eligible products would be those that present “a significant potential to effect environmental improvements through consumer choice.”

Feinstein’s program is intended to recognize consumer products that are environmentally preferable over others throughout their life cycle. While the senate has been publicly quiet on their efforts, some believe the bill may be introduced this year.

Thanks to my intern, Tiffany Fox, for her research efforts on this piece. We’ll soon be putting out a white paper on eco labels to help guide businesses. Stay tuned!

March 23rd, 2009

How do you go about assessing the authenticity of a company’s claims to be green?

My response to the above LinkedIn question:

There are many ways to weed out greenwashing from the genuine, but no ubiquitous standards, unfortunately — it’s more of a what does “green,” “sustainability” and/or corporate “social responsibility” (CSR) mean to you? How do you go about determining what organizations are genuinely engaged in this area? And how should what you learn affect your relationship or potential relationship with those organization(s)?

There are dozens or maybe even hundreds of third-party certifications in the green arena, including such common ones as USDA Organic, Fair Trade and LEED for buildings. These are a quick way for organizations in certain industries to get credibility and for their stakeholders to note. We’ll be putting out a white paper on third-party certifications soon.

There’s the Internet and social media. The social media universe, including the blogosphere will generally vet greenwashers pretty quickly. Setting up a Google Alert is one easy, free way to monitor what people on the web are saying about a brand that claims to be green.

There are also reporting standards, including the Global Reporting Initiative, to which many of the Fortune 1000, and some smaller companies, adhere when issuing sustainability or CSR reports.

February 4th, 2009

Answers to: Major Issues Facing Green Marketers & CSR Pros

Here are some answers that I promised to the first of a set of LinkedIn questions I posted not long ago: What do you see as the major issues facing green marketers & CSR professionals over the next couple of years?

Ted Ning, LOHAS: I think those companies that are not communicating their green initiatives in ways that keep up with current events will faulter. (sic) With the economy as it is, there will need to be more emphasis of cost benefits such as durability and energy efficiency. CSR professionals will now need to demonstrate thier value to companies who now have the scissors out to cut jobs that don’t feed the bottom line. Unless they are positioned in companies that have sustainability in thier core and are connected to that core, thier jobs are in jeapordy. (sic) There will need to be more tactics and strategy for thier roles beyond big annual reports and PR announcements.

Randy Paynter, Care2: Revenues and Cash flow – ie the same thing that most businesses are going to face. But, on the green front, I think green companies need to continue to find ways to break through all the noise, differentiate themselves, and find unique ways to provide true value. (again, kind of what all companies need to do, but when “green” is the twist/niche I think the value proposition often gets lost.

Ian Myszenski, Hotwire: I agree the challenge is “Legitimacy” for being a Green or Socially Responsible product/company. There has been so much Greenwashing and unsubstantiated messaging that customers (B2B & B2C) are looking for ways to verify a product is truly a better choice for the environment and world.
In order to break through the noise, company’s need to either devote serious brand marketing to explain in detail how they are Socially Responsible or more likely look for certification or endorsement of their actions. Hence we’re seeing a rise in corporate marketing of 1% for the Planet, B Corporations, and Nonprofit endorsements (Sierra Club/Clorox Greenworks).

More LinkedIn questions and answers to follow.

June 20th, 2008

G’day – What Green Certifications are Credible?

I came across a video from “down under” by a self-proclaimed expert on environmental management systems stating that ISO 14001 is the only credible green certification for businesses worldwide (see below). With the dozens (hundreds?) of government and non-governmental certifications that have sprouted in the last decade or two, I thought that was a provocative statement.

While the “expert’s” website is geared heavily toward making the sale, rather than providing additional information, she makes some good points in her video about the problem of green washing and loose guidelines in many green certification programs, rather than hard, provable standards.

The FTC is going through its rules on green marketing now, and these points are well taken. We will be putting together soon a paper on the FTC’s process and what it will mean for green marketing and green marketers.



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