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CONSCIOUS CLICKS - The Blog

News and analysis on sustainability, corporate social responsibility, stakeholder engagement, and Internet and other digital marketing and communications. You'll even get some very practical tips on these topics that you can put to immediate use!

February 20th, 2009

Why Corporations are Going from Bad to Good

Earlier this month, I read that management consulting firm A.T. Kearney announced its research (pdf) on 99 companies with a strong commitment to sustainability, comparing their financial performance with industry averages. In 16 of the 18 industries studied, those companies committed to sustainability outperformed industry averages by 15% over the six months from May through November 2008.

Then I read Sandy Skee’s post on Making Way for the New Corporation, about how the rigid divisions between for-profit and non-profit will no longer work in the new economy.

That triggered some thoughts, including my recollection of my earlier studies and readings on corporate law and history; and how a reassessment of corporations’ role based on that history and on current trends, may provide an important window into the (near) future.

In a nutshell, corporations are entities allowed by law, and were originally temporary creations for the public good, to help finance and complete large-scale projects — such as construction of hospitals and universities. Corporations eventually began to be used as vehicles for profit, that reduced risk for their investors and had no definitive termination date. This article from New International gives a great, brief history, as does an Ode Magazine article and the wikipedia entry for corporation.

The relationship between the state and corporation has always been a complex one. Over the past 400 years corporations have conquered territory and brought in resources for the state, breaking laws put in place to constrain them and often gaining in power and privilege. History shows a repetitive cycle of corporations over-reaching, causing social turmoil that requires the state to reign them back in through regulation.

One of the most important aspects of corporations, since the 19th century, has been the legal precedence giving corporations the rights of “personhood”, even while limiting the liability of those who financed and controlled them. In 1886 a landmark decision by a US court recognized the corporation as a ‘natural person’ under law. The 14th amendment to the Constitution: ‘no state shall deprive any person of life, liberty or property’ — adopted to protect emancipated slaves in the hostile South — was used to defend corporations and strike down regulations.

This idea of corporate personhood has been largely responsible for the often schizophrenic behavior by corporations throughout the 20th century. Those that finance and control corporations do not have enough personal accountability, and often act in ways different than they would as individuals. Thus the phrase “it’s nothing personal — it’s just business.” The Ode Magazine article mentioned above goes into this in more depth.

For example, there’s not a father on the planet that would consider pouring poison in the backyard where his own children play every day. But at the office this same man may express little concern about dumping polluted waste water from a factory he manages into a river that flows alongside the yards of his children’s friends. (from Ode Magazine)

While corporations have created astounding wealth, we now see that much of that wealth has come at great costs. Capitalism can take many forms, and I still believe it should the primary driver of our future economy. But there never was such a thing as a free market — there has to be rules, or you have anarchy and chaos (think pirates!); the critical thing is figuring out the details of the rules that can help create and fairly distribute the greatest sustainable prosperity.

In the rapidly evolving, vastly-more-transparent world we inhabit today, these limitations of our current form of capitalism have now become all too clear.

It is the obvious problems that corporations have created, as well as the greater transparency they face, that are now leading to some important trends. At the same time, not-for-profit corporations are realizing greater effectiveness in achieving their important missions by engaging in more capitalistic behavior.

These trends include some states’ efforts at creating new legal entities. Sandy Skee’s post mentions the new Minnesota Socially Responsible Corporation, that describes legislation that allows companies to create a corporate structure that integrates “financial success and social responsibility.” Vermont has already enacted an L3C, a hybrid of non-profit and for-profit, further analyzed here.

The trends also include a type of recent “race to the top”, where for-profit corporations are scrambling to make substantive, positive changes in the way they do business and the types of products and services they provide; and to tell their stories of how they are helping solve social and environmental problems while making their profits. They see that there is a demand for this, that it often leads to greater profits and is a competitive edge.

Unfortunately, some corporations have tried to talk the talk, but not walk the walk, leading to “greenwashing” — but in the transparent world that is the current Internet, most of these businesses are quickly spotted and vetted.

These efforts involve a rapidly-growing list of third-party certifiers, as well as self-regulating associations and other types of membership organizations. Skee mentions corporate designations like B Corporation, and there are countless others — with some good examples here.

Add to these trends, the activities of the brand-new Obama adiminstration and it seems there certainly will be a “new corporation” in our near future. This is a fundamental paradigm shift that is occuring for business and capitalism. It will lead to continued greater accountability, transparency and, if we remain vigilant, a continued race to higher ground where profits go hand-in-hand with greater sustainability and social justice. Stay tuned.

February 13th, 2009

Teas & Trees: Great Case of Cause Marketing & Social Media

I came across an excellent example of a socially-responsible brand using a combination of leading-edge marketing practices, including cause marketing and social media, that helps it to perform better, even in a recession. Celestial Seasonings isn’t a client, but we’ve done a number of these types of campaigns for other clients with similar success (example case here), so I wanted to share this.

According to a MediaPost article, a currently-running campaign tying tree planting to Celestial Seasonings tea is generating strong sales plus customer data. In a classic example of cause marketing, Celestial partnered with Trees for the Future, a charity that has planted more than 70 million trees in Central America, Africa and Asia since 1988.

During the campaign, which started January 1 and runs through March 31, Celestial has committed to one tree planted in a developing country for every box of Celestial tea purchased, up to 1 million trees.

This campaign includes a microsite, where visitors can register, plant a virtual tree, and forward information to a friend. It’s also supported by special displays at retailers throughout the country; two FSIs in newspapers reaching approximately 35 million people; and a Facebook page.

The campaign has secured over 482,000 tree plantings as of today, February 13, only six weeks into the campaign, according to the tree “ticker” on the main site.

While Celestial Seasonings has a long history of sustainability and social responsibility as a brand, it’s still obvious that partnering with a cause can prove beneficial. By using an integrated strategy of best practices, including the cause partnership, a microsite, social media and offline support, Celestial is well on its way to reaching its impressive 1 million sales goal while having a positive impact — all during tough times.

February 12th, 2009

Twitter Here, There & Everywhere

Twitter suddenly seems all over the news. It’s come a long way from the micro-blogging service whose attraction many of us wondered about not long ago — who cared what your friend/colleague/sister was eating at her office cafeteria now?

There are at least a couple of good reasons for that.

First, Twitter allows communicating online to potentially large audiences easier than ever before (or forces it to be easier, depending upon your perspective). That’s because no special technical skills are required to post to your Twitter page, just like none are required for more typical blog services. But, unlike other blogs, you have only 140 characters to communicate.

While I understand the premise for the quote “I have made this letter longer than usual, only because I have not had time to make it shorter,” attributable to Mark Twain or Blaise Pascal, depending on your source, I have not found it attributable to Twitter. Instead, Twitter has given me and millions of others permission to post snippets of information, rather than paragraphs, without looking less professional or knowledgeable (necessarily). This means I can share almost anything, including links to valuable information online, a lot more quickly than if I felt I had to elaborate with my own brilliant spin on that information, or risk being seen as dull or less informed.

Second, organizations are figuring out how to make Twitter a useful tool for such things as marketing, collaboration and customer service. Not bad for a free tool. For example, Airlines have found some of their customers like flight updates via Twitter (which can be received by mobile text). And Dell attributed over $1 million in sales due to specials announced on Twitter last December.

So, expect to see and hear more about Twitter as the year progresses. Try it out and think about ways you and your organization may be able to put it to use. Please visit my Twitter profile and join me there for lots of other great tips and information!

February 6th, 2009

Sustainability / CSR Reporting to spread or shrink?

Continuing with answers from my earlier LinkedIn question

(In 2009-2010,) Do you see value in small and mid-size businesses following their Fortune 1000 counterparts into the world of sustainability/social responsibility reporting? Or will some of the larger companies pause their efforts in this regard?

Ted Ning, LOHAS: Reporting demonstrates there is some oversight on operations but my question is who reads them? And if they do read them why? From a compliance perspective, it makes sense to have reporting parameters in place. From a marketing perspective, many companies use it as a safety net. Once again I see that if this is something that is not of a core value for the company it will be slashed. However, larger companies such as IBM have been successful in blending the message of efficiency with sustainability with their TV ad campaigns. I believe that reporting is needed and is a great opportunity to present data in a unique way that resonates with the reader. Sometimes they get too analytical. I think there is tremendous opportunity for revision on the presentation of sustainability that needs to be up with the current times of information delivery.

Randy Paynter, CEO – Care2: Transparency is very important. No doubt, some big companies that are cutting back will reduce efforts in this area, but those that are committed to being responsible will find ways to continue their reporting. All that said, I think the issue of transparency is often more important for the company than it is for the consumers in that doing an audit and knowing others are going to see it forces the company to be true… even if few ever look at the report.

Just a note that with web 2.0/3.0 and social media growing the way they are, Ted Ning’s comments about better presentation and being “up with the current times of information delivery” seem right on target to me. Companies can do more than report on their efforts — they can engage and inspire if this is done right in the near future.

February 4th, 2009

Answers to: Major Issues Facing Green Marketers & CSR Pros

Here are some answers that I promised to the first of a set of LinkedIn questions I posted not long ago: What do you see as the major issues facing green marketers & CSR professionals over the next couple of years?

Ted Ning, LOHAS: I think those companies that are not communicating their green initiatives in ways that keep up with current events will faulter. (sic) With the economy as it is, there will need to be more emphasis of cost benefits such as durability and energy efficiency. CSR professionals will now need to demonstrate thier value to companies who now have the scissors out to cut jobs that don’t feed the bottom line. Unless they are positioned in companies that have sustainability in thier core and are connected to that core, thier jobs are in jeapordy. (sic) There will need to be more tactics and strategy for thier roles beyond big annual reports and PR announcements.

Randy Paynter, Care2: Revenues and Cash flow – ie the same thing that most businesses are going to face. But, on the green front, I think green companies need to continue to find ways to break through all the noise, differentiate themselves, and find unique ways to provide true value. (again, kind of what all companies need to do, but when “green” is the twist/niche I think the value proposition often gets lost.

Ian Myszenski, Hotwire: I agree the challenge is “Legitimacy” for being a Green or Socially Responsible product/company. There has been so much Greenwashing and unsubstantiated messaging that customers (B2B & B2C) are looking for ways to verify a product is truly a better choice for the environment and world.
In order to break through the noise, company’s need to either devote serious brand marketing to explain in detail how they are Socially Responsible or more likely look for certification or endorsement of their actions. Hence we’re seeing a rise in corporate marketing of 1% for the Planet, B Corporations, and Nonprofit endorsements (Sierra Club/Clorox Greenworks).

More LinkedIn questions and answers to follow.



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